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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-17-2011 08:11 AM

HP Recommended

Sorry,

 

please help me!

The printer set up 2 pages. But i cant find the password there.

 

Please let me know where it stands.

 

Thanks a lot!

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‎10-23-2011 08:16 AM

HP Recommended

You see the both papers, the Printer has made... ? In the third Block on the right side there are a lot of stars in a line with letters/numbers bihind. That's your Password (no clear-text)

 

PS: Sorry for my bad english but I tried to describe you !

 

Greez Benny

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‎12-04-2011 01:34 PM

HP Recommended

I had this same problem, and although I use the mac operating system, maybe the following will help you anyway if you can get into the printing preferences on your PC and add a new "user" so that you can reset the admin password.

 

Go into Print and Scan Preferences in System Preferences on your mac.

Make sure printer sharing is on.

Click on the 6980 in the "printers" window.

Add a new user, with a username and password.

Use that username and password to log in to the printer's web page.

Under the "Network" tab, go to "security" and delete the username and password, click on "save."

 

 

 

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‎05-27-2012 12:01 PM

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@cbqbone wrote:
I have a deskjet 6980 network printer that i have used for years without issue on a hard wire connection but i recently have had the need to relocate the printer away from my router and use the wireless. When i originally recieved the printer i evidently set up a password which i do not remember now. The wireless function of this printer is disabled and the reset proceedure which i have tried multiple times seems to have no effect on the administrative password. I contacted cust support a few months ago and they were clueless which is ridiculous. I'd hate to think that HP would design a product with a boobie trap that effectively eliminates half of a printers features if you should have the unfortunate luck to forget a password but given that i have seen various posts on the web with this exact issue where no answer has been found i can only imagine some programmer somewhere is having a laugh at HP customers. Please tell me there is a way to do a complete reset which includes the authorization even it it's a firmware re-flash, i would just like to use the printer wirelessly as it was designed to be capable of doing.

 

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‎09-25-2013 11:27 AM - edited ‎09-25-2013 11:30 AM

HP Recommended

Thanks so very much arekmal! It worked for me and saved a heck of a lot of trouble. The password is located on the right side of the page. Your steps were so easy and fast. Thanks again!!

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