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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-18-2014 06:47 PM

HP Recommended

hpscan directs to a printer that is no longer active on this computer.  How do I change to my current 309a?

4 REPLIES 4

‎10-21-2014 12:24 PM - last edited on ‎03-08-2017 05:18 PM by HP Administrator

HP Recommended

Hello there @number1ew , and thanks for contacting the HP Forums!

 

I can see that you are running into issues with HP Scan.  I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.

Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?

Also, are you connected via a USB cable?

 

Please let me know.  Thanks for posting on the HP Forums!

 

 

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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‎10-22-2014 06:24 PM

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I am running windows 7 64 bit on ahpg60-630 us laptop trying to scan from a photosmart 309a.  When I try to run hp solution center it says my device  installation is incomplere.  when I plug a usb connection into the printer it says installarion complere but it still doesn"t work.

I have several rinters in different locations and I need to be able to switch from one to the other.

 

thanks for whatever help you can give me.

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‎10-23-2014 10:26 AM - last edited on ‎03-08-2017 05:37 PM by HP Administrator

HP Recommended

Hello number1ew, and thanks for getting back to me!

 

I would suggest Uninstalling the Printer Software.

 

Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration.  You can do so by following this document: How to perform a clean boot in Windows.

 

Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.

 

Please let me know how that goes!

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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‎04-21-2016 08:52 PM

HP Recommended

I also do need to download hpscan.exe. I'm running Win10 64 b. Can you tell me where to download it?

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