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Honor Student
Posts: 2
Member Since: ‎03-01-2014
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getting hp envy 4500 wireless printer status to online after changing wireless router.

i'm running window's 8.1 and have a hp envy 4500-e all in one printer and everything has working okay. My wireless router was going bad so i replaced it. After installing the new router and getting all my computers and devices , (including the hp 4500 wireless printer) connected to the new network, i tried to print. The printer is waiting to print what was sent to it but it's status is set to offline. The box in the control panel that says "set printer to run offline"  is not checked. but the status says HP ENVY 4500 SERIES (NETWORK) - offline.  Does anyone else have this problem and do you know how to fix it. I have tried turning the computer and printer off and rebooting them and running a hp diagnosis program but it says that everything is working okay.

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Re: getting hp envy 4500 wireless printer status to online after changing wireless router.

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Associate Dean
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Member Since: ‎07-30-2012
Message 2 of 3 (3,558 Views)

Re: getting hp envy 4500 wireless printer status to online after changing wireless router.

Replacing your wireless router now try.

 

http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html

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Honor Student
Posts: 2
Member Since: ‎03-01-2014
Message 3 of 3 (3,546 Views)

Re: getting hp envy 4500 wireless printer status to online after changing wireless router.

thanks for your help. I found the problem was in the network as you suggested.
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