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Student
BostonBob
Posts: 1
Member Since: ‎03-09-2012
Message 1 of 5 (1,936 Views)

how can i put the printer back online?

I have a HP Photosmart D110 Series printer/scanner.  It's conncected to our wireless network and has worked well for more than a year for all 3 of our PCs.  We last used it 2 days ago but now none of the PCs can print anything.  I confirmed that the printer is still setup on our wireless network.  We keep seeing the message that the printer is offline, but it is plugged in and powered on.

The PC on which I'm writing now is a Dell laptop using Windows 7.  Can anybody help us?  thanks.....

Student
lobia
Posts: 1
Member Since: ‎03-09-2012
Message 2 of 5 (1,926 Views)

Re: how can i put the printer back online?

I too have the same problem. 

Student
facilitator
Posts: 1
Member Since: ‎03-14-2012
Message 3 of 5 (1,887 Views)

Re: how can i put the printer back online?

Student
JUDITHNAPA3
Posts: 1
Member Since: ‎10-15-2013
Message 4 of 5 (422 Views)

Re: how can i put the printer back online?

I HAVE BEEN USING MY HP PHOTO SMART PRINTER AND NOW IT IS OFF LINE AND I CANNOT GET IT ON LINE?

HP Support Agent
Rainbow7000
Posts: 7,922
Member Since: ‎09-02-2013
Message 5 of 5 (396 Views)

Re: how can i put the printer back online?

Hello JUDITHNAPA,

 

I noticed your post on your Photosmart is offline. I would like to help with this issue, however I would need some more information from you. Could you please respond with:

 

1. Your Printers Model Number

 

2. Your Operating System (Windows) or Mac

 

3. Is your printer connected by a USB cable, Ethernet, or Wireless?

 

 

Thank you, hope to hear from you soon!

 

 

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R a i n b o w 7000
I work on behalf of HP

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