how can i put the printer back online? (1755 Views)
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Student
BostonBob
Posts: 1
Registered: ‎03-09-2012
Message 1 of 5 (1,755 Views)

how can i put the printer back online?

I have a HP Photosmart D110 Series printer/scanner.  It's conncected to our wireless network and has worked well for more than a year for all 3 of our PCs.  We last used it 2 days ago but now none of the PCs can print anything.  I confirmed that the printer is still setup on our wireless network.  We keep seeing the message that the printer is offline, but it is plugged in and powered on.

The PC on which I'm writing now is a Dell laptop using Windows 7.  Can anybody help us?  thanks.....

Student
lobia
Posts: 1
Registered: ‎03-09-2012
Message 2 of 5 (1,745 Views)

Re: how can i put the printer back online?

I too have the same problem. 

Student
facilitator
Posts: 1
Registered: ‎03-14-2012
Message 3 of 5 (1,706 Views)

Re: how can i put the printer back online?

Student
JUDITHNAPA3
Posts: 1
Registered: ‎10-15-2013
Message 4 of 5 (241 Views)

Re: how can i put the printer back online?

I HAVE BEEN USING MY HP PHOTO SMART PRINTER AND NOW IT IS OFF LINE AND I CANNOT GET IT ON LINE?

HP
Rainbow7000
Posts: 2,222
Registered: ‎09-02-2013
Message 5 of 5 (215 Views)

Re: how can i put the printer back online?

Hello JUDITHNAPA,

 

I noticed your post on your Photosmart is offline. I would like to help with this issue, however I would need some more information from you. Could you please respond with:

 

1. Your Printers Model Number

 

2. Your Operating System (Windows) or Mac

 

3. Is your printer connected by a USB cable, Ethernet, or Wireless?

 

 

Thank you, hope to hear from you soon!

 

 

Rainbow7000
I work on behalf of HP

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