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how do I get my HP photosmart printer back online

My printer status is off line.  How do I get it back on line fo use with my lap top

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Re: how do I get my HP photosmart printer back online

No MAC address filtering is worthless.  Your printer and router will not play well together (as with most ISP-issued routers, they are non-standard and problematic).

 

First, restart your router by pulling its power plug momentarily.

 

Next, on the printer: Setup > Wireless > Restore defaults.


On your Mac, click the wifi icon in the menu bar and look for a wireless "network" starting with "hp".  Connect to it.

 

Back on the printer: Setup > Wireless > Wireless Network Test.  Print it to get the printer's (self-assigned) IP address.

 

Type that IP address into the address bar of a web browser to reveal the printer's Embedded Web Server (EWS).  Go to the Network Tab and look for the Wireless Setup Wizard.  Run it to connect the printer to your wireless network.

 

Back on the Mac, go back to the wifi icon and select your regular wireless network again.

 

Finally, Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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Provost
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Member Since: ‎08-19-2009
Message 2 of 66 (42,767 Views)

Re: how do I get my HP photosmart printer back online

What printer?  What operating system?  What router?

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Top Student
Posts: 5
Member Since: ‎10-16-2011
Message 3 of 66 (42,761 Views)

Re: how do I get my HP photosmart printer back online

HP Photosmart D110 All in one.  wireless router NETGEAR, Windows 7.  I ran a test report and it passed

Provost
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Message 4 of 66 (42,756 Views)

Re: how do I get my HP photosmart printer back online

OK, so your printer is actually online, but your PC cannot find it.  Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

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Top Student
Posts: 5
Member Since: ‎10-16-2011
Message 5 of 66 (42,748 Views)

Re: how do I get my HP photosmart printer back online

it says software missing.... that funny it was working just the other day

 

Provost
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Member Since: ‎08-19-2009
Message 6 of 66 (42,746 Views)

Re: how do I get my HP photosmart printer back online

OK, let's do this:

 

1. Use the uninstaller in Start > All Programs > Hewlett-Packard > [your printer model].

2. Reboot your PC.

3. Get the latest software for your printer from the "Support & Drivers" link at the top of this page.  Run the installer and choose "Wireless" or "Network" as the installation type when it asks. 

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Top Student
Posts: 5
Member Since: ‎10-16-2011
Message 7 of 66 (42,725 Views)

Re: how do I get my HP photosmart printer back online

Sorry I'm and idiot when it come to this stuff.  can I call and have someone walk me thru it?

Provost
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Member Since: ‎08-19-2009
Message 8 of 66 (42,718 Views)

Re: how do I get my HP photosmart printer back online

Sure: www.hp.com/go/totalcare

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Honor Student
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Member Since: ‎03-05-2012
Message 9 of 66 (42,096 Views)

Re: how do I get my HP photosmart printer back online

My  on line system has just been changed to Verizon Fios.  How do I get my printer back on line to work with my HP laptop?

Provost
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Member Since: ‎08-19-2009
Message 10 of 66 (42,076 Views)

Re: how do I get my HP photosmart printer back online

On the front of the printer: Setup > Wireless > Restore Defaults.

 

On your PC, go to Programs > HP > [your model] > Add a Device

 

See this for more info: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02986958&cc=us&dlc=en&lc=en#N1042

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