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joray
Posts: 5
Member Since: ‎10-16-2011
Message 1 of 62 (36,183 Views)
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how do I get my HP photosmart printer back online

My printer status is off line.  How do I get it back on line fo use with my lap top

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 62 (36,157 Views)

Re: how do I get my HP photosmart printer back online

What printer?  What operating system?  What router?

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Top Student
joray
Posts: 5
Member Since: ‎10-16-2011
Message 3 of 62 (36,151 Views)

Re: how do I get my HP photosmart printer back online

HP Photosmart D110 All in one.  wireless router NETGEAR, Windows 7.  I ran a test report and it passed

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PrintDoc
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Member Since: ‎08-19-2009
Message 4 of 62 (36,146 Views)

Re: how do I get my HP photosmart printer back online

OK, so your printer is actually online, but your PC cannot find it.  Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

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Top Student
joray
Posts: 5
Member Since: ‎10-16-2011
Message 5 of 62 (36,138 Views)

Re: how do I get my HP photosmart printer back online

it says software missing.... that funny it was working just the other day

 

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 62 (36,136 Views)

Re: how do I get my HP photosmart printer back online

OK, let's do this:

 

1. Use the uninstaller in Start > All Programs > Hewlett-Packard > [your printer model].

2. Reboot your PC.

3. Get the latest software for your printer from the "Support & Drivers" link at the top of this page.  Run the installer and choose "Wireless" or "Network" as the installation type when it asks. 

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Top Student
joray
Posts: 5
Member Since: ‎10-16-2011
Message 7 of 62 (36,115 Views)

Re: how do I get my HP photosmart printer back online

Sorry I'm and idiot when it come to this stuff.  can I call and have someone walk me thru it?

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 8 of 62 (36,108 Views)

Re: how do I get my HP photosmart printer back online

Sure: www.hp.com/go/totalcare

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Honor Student
duncananddaphne
Posts: 3
Member Since: ‎03-05-2012
Message 9 of 62 (35,486 Views)

Re: how do I get my HP photosmart printer back online

My  on line system has just been changed to Verizon Fios.  How do I get my printer back on line to work with my HP laptop?

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 10 of 62 (35,466 Views)

Re: how do I get my HP photosmart printer back online

On the front of the printer: Setup > Wireless > Restore Defaults.

 

On your PC, go to Programs > HP > [your model] > Add a Device

 

See this for more info: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02986958&cc=us&dlc=en&lc=en#N1042

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