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how do I get my HP photosmart printer back online
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PrintDoc
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Member Since: ‎08-19-2009
Message 21 of 62 (1,867 Views)

Re: how do I get my HP photosmart printer back online

See post 18 above.

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Luthersboy
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Message 22 of 62 (1,832 Views)

Re: how do I get my HP photosmart printer back online

How about Photosmart B209a-m, Windows 7, Cisco 800 series?  Printer keeps going offline, requires a reboot to bring online.

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PrintDoc
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Message 23 of 62 (1,819 Views)

Re: how do I get my HP photosmart printer back online

Let's set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

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Happy12
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Member Since: ‎09-30-2011
Message 24 of 62 (1,799 Views)

Re: how do I get my HP photosmart printer back online

My printer is offline. How do I put it back online?
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PrintDoc
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Message 25 of 62 (1,776 Views)

Re: how do I get my HP photosmart printer back online

What printer?  What router?  What operating system?

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Dug1
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Member Since: ‎10-20-2012
Message 26 of 62 (1,733 Views)

how do I get my HP photosmart printer back online

how do I get my HP photosmart b209 printer back online. It has no IP and I cannot give it one. I need to input a security pin to get it online.

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Dug1
Posts: 6
Member Since: ‎10-20-2012
Message 27 of 62 (1,731 Views)

Re: how do I get my HP photosmart printer back online

I forgot to mentipon I am on MAC Lion 10.8 and Apple Update has nothing.
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PrintDoc
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Message 28 of 62 (1,718 Views)

Re: how do I get my HP photosmart printer back online

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

 

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Dug1
Posts: 6
Member Since: ‎10-20-2012
Message 29 of 62 (1,701 Views)

Re: how do I get my HP photosmart printer back online

[ Edited ]

Followed the instructions but I need to be able to make the printer work wirelessly. To do that I need to enter configuration informaton. The printer came with an installer program so I was able to first configure the printer via USB and then pull the plug. Where can I find the installer program? 

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PrintDoc
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Message 30 of 62 (1,689 Views)

Re: how do I get my HP photosmart printer back online

Yeah, I was afraid of that - that your printer was indeed not connected to your network.  There is no HP software to allow you to add it.

 

There are a couple of other options, although more techy.  What router brand/model are you using?

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