• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I have an deskjet 3050A all in one series J611.  It has been working great.  I had printed some documents earlier with no problem.  No it is saying can not connect due to not being able to connect to wireless router. 

3 REPLIES 3
HP Recommended

The first round of troubleshooting would probably be to reset the whole network. 

1.  pull the power from the back of the printer and from the wall

2.  shut down computer

3.  reset the router by unplugging it for 30 sec

4.  wait until all the lights on the router are back on

5.  turn on the computer and let it get connected to the router

6.  reconnect the printer--it should power up on its own

 

This routine usually fixes a lot of issues.  Let me know if it works or doesn't.

SandyBob

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP
1-800-474-6836
HP Recommended

I have lost contact with my previous IP address. How do I find out what my current IP is.  I have unplugged and plugged my router and printer and that didnt work.  I am getting very frustrated in not having the problem fixed. Hope you can help

HP Recommended

From the front panel of the printer, select the wrench-->Wireless-->print reports-->configuration.  That will let you know the IP address and if it's connected.

SandyBob

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP
1-800-474-6836
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.