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Honor Student
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Message 1 of 8 (1,035 Views)

my printer will not print, i hope somebody can tell me possible reasons and methods to fix my printer!

thank you in advance

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Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 8 (1,032 Views)

Re: hp c3100

Sorry, there is way too little information in your post for anyone to help you.

 

What computer OS?

How is your printer connected?

What have you tried and what happened? 

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Honor Student
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Posts: 4
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Message 3 of 8 (1,028 Views)

Re: hp c3100

Sorry its actually a c3180, it's connected by usb, that is all connected! I tried updating the software that didn't make a difference!

 i don't understand what is meant by my computer os!!

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Message 4 of 8 (1,015 Views)

Re: hp c3100

What Operating System (OS) are you using?  XP, VIsta, OS X???
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Message 5 of 8 (1,000 Views)

Re: hp c3100

microsoft windows xp
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Message 6 of 8 (995 Views)

Re: hp c3100

OK, now tell us exactly what happens or does not happen.  For example, "When I print ... I get this error: XXX"
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Message 7 of 8 (993 Views)

Re: hp c3100

there are no errors in any form, it literaly does nothing except put any documents chosen to print in a qeue!

that is why i'm completely stumped

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Posts: 20,354
Member Since: ‎08-19-2009
Message 8 of 8 (986 Views)

Re: hp c3100

Go to Control Panel Printers & Faxes. Find the printer in question and make sure it says "Ready" when you hover over it with the mouse.  If not, right click it and choose "Use Printer Online".

 

If all is OK there double click the printer in question.  Delete all of the print jobs and try to print something.

 

Is this a laptop, by chance? 

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