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06-03-2011 05:47 PM
This printer used to work wirelessly to my Windows Vista Laptop, then I bought a new HP tower computer and now the printer is not recognized by anything, new or old. New computer is an HP Pavilion Elite HPE running Win 7, old computer is a Sony laptop running Vista. I've tried turning on and off everything several times, unistalling and reinstalling all softwware several times, and running the HP Home Network Diagnostic Utility (both basic and advanced tools) several times. I have a Netgear 2.4GHz wireless network router -- Security type WPA2, Encyption type AES and a functioning Netwrok securty key that is not recognized by the wireless network setting on by the wirelsss netwrok wizard on the printer tools application. I don't remember running the network wizard to enable the printer when I was only using the laptop.
Any help wopuld be most grateful.
06-03-2011 06:40 PM
I just fixed my J4680 printer a couple of minutes ago (see my post).
Step 1: Unplug your printer
Step 2: Uninstall the program J4680 and ALL associated HP programs (IRIS, Websmart, etc.). There is a screen to select ALL programs.
Step 3: Reboot your PC to complete the uninstallation
Step 4: Plug in your printer
Step 5: Download the FULL j4680 package from HP's support website:
Step 6: Run the Installation. The first screen will ask if you want a Wireless connection so click on that. It connected my printer automatically.
That's it. My printer is printing and scanning great.
06-03-2011 07:54 PM
Thanks garynampa for the advice. I did exactly as you suggested (using a direct USB connection skipping the wireless for now) and it loaded everything without errors or warnings. However, at the "print test page" stage it failed and all diagnostics have come back as if the printer was NOT connected (again). I figure if it is connected by the USB cable then it would offset a potential network conflict, but it is not working :^(
Any other advice?
06-04-2011 01:45 AM
I never suggested using a USB cable. When I said to unplug the printer, I meant to unplug the power cord. Then when I said to plug the printer in, it was to plug the power cord in. Sorry for the confusion. I never used a USB cable at all. The wireless connection was set up automatically during the install. Try it again without a USB cable. Make sure to download either the 32 bit or 64 bit depending on your computer.