08-13-2012 10:35 AM
What model is the printer?
What operating system does the computer use? Was this the original operating system or was it upgraded to this operating system from an older operating system?
What brand and model is the router?
Do you receive any error messages? If so, what are they?
- HP Printers - Printer Does Not Maintain Wireless Connection
- HP Web-Connected Printers and Supported Cloud Services for HP Printers
- HP LaserJet Printers - 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print
- Setting Up the Printer for a Wireless Network for the HP LaserJet Pro P1102w Printer
- HP Single-Function and Multi-Function Printers - How to Find the WEP or WPA Key or Password for Your Wireless Network