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i have a photosmart 6510
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11-09-2011 10:15 AM
Wirless Test Results - PASS
Installation software finds the printer over the wireless network but will not install it.
Firewall has been dissabled.
Router channell has been changed to 11 (tech support suggestion)
Still the same resulting message:
Printer cannot be installed over network.
-HELP or it's going back to the store. I need this to work..............
Solved! Go to Solution.
Re: i have a photosmart 6510
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11-09-2011 02:36 PM
What operating system? Are you using software from the CD? Did you disable your operating system's firewall or your antivirus firewall?
What router?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: i have a photosmart 6510
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12-05-2011 10:03 AM
i've been having the same problem. i found your post and saw that you haven't responded back the the last person, so usually that means you may have found a solution for the problem.
if you found a way to fix this problem would you mind sharing it? i'm in a real jam as well
Re: i have a photosmart 6510
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12-05-2011 12:25 PM
Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-92
What does it say?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: i have a photosmart 6510
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12-05-2011 03:30 PM
nothing because apparently it's only for windows and they don't have a utility for mac users :/
Re: i have a photosmart 6510
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12-05-2011 04:34 PM
OK, well you did not say that in your post.
What version of OS X? What router are you using?
Have you gotten the latest software for your printer from the "Support & Drivers" link at the top of this page?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: i have a photosmart 6510
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12-05-2011 05:16 PM
I'm running the newest version of osx Lion. I've installed the drivers from HP as well. I'll have to let you know the router when I get home. Hope this helps. I may try and post a video of what I experience later tonight
Re: i have a photosmart 6510
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12-05-2011 08:58 PM
OK, make sure you are using this software: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa
Also, make sure your router is broadcasting its network name (SSID) and also has 802.11g enabled in some way.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: i have a photosmart 6510
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12-06-2011 07:52 AM
i got a solution!
refer to this post...
