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Re: i have a photosmart 6510 (140 Views)
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Student
sschwake
Posts: 1
Registered: ‎11-09-2011
Message 1 of 9 (223 Views)
Accepted Solution

i have a photosmart 6510

Wirless Test Results - PASS

 

Installation software finds the printer over the wireless network but will not install it. 

 

Firewall has been dissabled. 

Router channell has been changed to 11 (tech support suggestion)

 

Still the same resulting message:

 

Printer cannot be installed over network.

 

-HELP or it's going back to the store.  I need this to work..............

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Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 2 of 9 (197 Views)

Re: i have a photosmart 6510

What operating system?  Are you using software from the CD?  Did you disable your operating system's firewall or your antivirus firewall?

 

What router?

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Honor Student
bradywurtz
Posts: 6
Registered: ‎12-05-2011
Message 3 of 9 (168 Views)

Re: i have a photosmart 6510

i've been having the same problem. i found your post and saw that you haven't responded back the the last person, so usually that means you may have found a solution for the problem.

 

if you found a way to fix this problem would you mind sharing it? i'm in a real jam as well

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Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 4 of 9 (165 Views)

Re: i have a photosmart 6510

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

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Honor Student
bradywurtz
Posts: 6
Registered: ‎12-05-2011
Message 5 of 9 (160 Views)

Re: i have a photosmart 6510

nothing because apparently it's only for windows and they don't have a utility for mac users :/

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Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 6 of 9 (157 Views)

Re: i have a photosmart 6510

OK, well you did not say that in your post.

 

What version of OS X?  What router are you using?

 

Have you gotten the latest software for your printer from the "Support & Drivers" link at the top of this page?

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Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
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Honor Student
bradywurtz
Posts: 6
Registered: ‎12-05-2011
Message 7 of 9 (152 Views)

Re: i have a photosmart 6510

Oh I didn't mean it as a jab at you, I was just bummed HP doesn't have it for Mac

I'm running the newest version of osx Lion. I've installed the drivers from HP as well. I'll have to let you know the router when I get home. Hope this helps. I may try and post a video of what I experience later tonight
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Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 8 of 9 (147 Views)

Re: i have a photosmart 6510

OK, make sure you are using this software: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-96529-2&cc=us&dlc=en&lc=en&...

 

Also, make sure your router is broadcasting its network name (SSID) and also has 802.11g enabled in some way.

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Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
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Honor Student
bradywurtz
Posts: 6
Registered: ‎12-05-2011
Message 9 of 9 (140 Views)

Re: i have a photosmart 6510

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