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04-14-2012 01:40 PM
OS- Windows 7 32bit
Printers- Laserjet 2605dn and deskjet 6840
I had to reinstall Windows 7 because the spooler would not stay running. That's working now. When I try to install either printer through
"devices and printers" it finds the printers on the network just fine. When you say install you get the page that lists all the companies and models. These two do not appear there, so you have to pick windows update. It comes back and says it can't download the list of devices, to try again later. Two days now and it still doesn't work. Tried downloading the drivers.cabs form Windows.update.catalog and manually put them in, but that fails also. I have a dual boot 32/64 system and the 64bit worked not problem. Microsoft gives you circular fixes that don't work. Any ideas? I went to the logs and it throws a error that just says it failed when I manually install. Nothing on the auto-install. I really don't want to go the port route. Have always had problems with that as the ips change every power on. Thanks
Solved! Go to Solution.
04-15-2012 02:42 PM
Well here's the bottom line. After reinstalling windows 7, down loading stand alone drivers for my HP printers, asking questions on multiple web sites, reading countless pages of computer chats, here is what finally worked.
The spooler started working properly after the reinstall for local printers but the network printers would not load.
Finally, I ran a long usb cable from machine to laser printer and it installed automatically with no errors.
I removed that device.
I added a new network printer the normal way and it installed correctly.
I then added the other network printer and it installed correctly.
04-15-2012 03:12 PM - last edited on 04-15-2012 04:00 PM by MrMatthew
I have spent over two hours trying to get signed on to ask a question. No to help just ran between screens. Poor support [Personal Information Removed]