j6480 wireless radio not functioning

[ms_t318]

When I ran the wireless test report, it came back with an error wireless radio not working, contact hp support.  I am out of warranty, should I just buy a new one or can it be repaired?

[PrintDoc · Accepted solution]

With the printer ON, unplug the power cord from the back of the printer for 30 seconds or so.

If that does not work, on the front of the printer go to Setup > Network and Restore Network Defaults.

[wallacmp]

Didn't work for me.  Was having problems with printer going offline alot so uninstalled/reinstalled program and now receiving the wireless radio not functioning.  Any other ideas?

[PrintDoc]

Turn the printer off.  Hold the # and 6 keys while turning it back on.  That will reset the printer.

[wallacmp]

PrintDocc - already tried that and it didn't work.  (In a different post on this subject for a different printer, you said to follow hold the keys down for 10 seconds after turning it back on and then follow instructions - I didn't get any instructions and it just started as it usually does.  Did I do something wrong, like not hold keys down long enough?)

[PrintDoc]

Yeah, hold the # and 6 keys down for 5-10 seconds after you press the ON key.  The printer should indicate that it has reset.

A hard reset is the same thing but use # and 9.  This will lose all of your personal settings that you may have configured.