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Re: lost my email address and wifi after updating the firmware (152 Views)
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Honor Student
vovsen
Posts: 3
Registered: ‎03-30-2012
Message 1 of 4 (154 Views)
Accepted Solution

lost my email address and wifi after updating the firmware

How do i retrieve my old email address for xyz@hpeprint.com after the firmware upgrade to Version:20111215 for my LaserJet Pro CP152NW?

I have problems with connecting to the wireless LAN as well, both when I try to connect manually with a LAN cable and with the new software and driver package Version:12.13.0

 

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Honor Student
vovsen
Posts: 3
Registered: ‎03-30-2012
Message 2 of 4 (152 Views)

Re: lost my email address and wifi after updating the firmware

the Lan problem is solved after several tries with usb cable connected. :smileyindifferent:

I'm still not able to edit the email address back to my first email address :smileysad:

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Associate Professor
Gordon_H
Posts: 2,418
Registered: ‎11-22-2011
Message 3 of 4 (132 Views)

Re: lost my email address and wifi after updating the firmware

Hello vovsen,

 

Unfortunately, when setting up a new/replacement printer (or after flashing new firmware), you wont be able to use the same email address, nor can it be transferred to another printer. By removing, then re-adding the printer to your ePrint account, the address should be "released". After a 6 month period, it will then be released back into the 'pool', and then it should be available again.

 

However, by creating a new email address, but adding 01 or 02 at the end, you can get something very similar to what you had previously.

 

 

 

 

:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
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Honor Student
vovsen
Posts: 3
Registered: ‎03-30-2012
Message 4 of 4 (125 Views)

Re: lost my email address and wifi after updating the firmware

sorry to hear it can't be solved, but happy to know it wasn't an error 40 :-)
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