07-28-2012 05:27 PM
my HP C309a (product #CC335A will not print wireless. i need to know what the button sequence is to reset this device. i think it is # * 6 not sure please help
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07-29-2012 03:45 PM
Yup, turn it off, hold # and 6 while and for a few seconds after turning it back on.
If that does not revive the wireless, this is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" on the left in the post that helped you.
I am employed by HP
11-10-2013 01:33 PM
Thanks, seem fine so far. I am new to this printer so presume it has history /legacy to erase. I presume the master reset is all I need to start with a clean sheet. I didn/t want to inkprint, just going to scan to memory stick for now. I will keep you informed of my adventures, cheers and thanks again