09-06-2013 11:33 AM
Right click on the Printer Icon (Envy 4500)
Select Printer Online
If the OS is Win 7 or Win 8 go to Device and Printers
Right click on Printer icon (Envy 4500)
Click on See What's Printing
In the new window click on Printer menu
If Use Printer Offline is check un-check it by clicking on it
11-12-2013 05:51 AM
Just wondering if vthapa's suggestion solved your issue?
12-04-2013 08:13 AM
Run the tool and it will tell you where the issue is and need to work accordingly..