my hp printer is frozen at "shutting down". can you help?

[altoonasis]

My hp DeskJet 3050A is frozen at "shutting down" on screen.  Can you help?

[PrintDoc]

Uplug power from the back of the printer for 30 seconds or so.

[UBScable · Accepted solution]

1. Verify that power outlet is working with a lamp or other appliance.
2. Verify power cord and power module are correct parts for that specific printer.
3. Remove power cord and power module from printer and power outlet. Separate power cord and module (let stand for 15 seconds)
4. Plug Power Cord into Power Module (plug firmly together)
5. Plug Power Cord with module directly into WALL outlet (Remove any surge protector or extension cords and plug printer cord directly into wall socket)
6. Check to see if power cord or module has LED light.
   • If has LED make sure it is glowing (if not glowing then replace power cord and module)
   • If no LED skip to step 7.
7. Plug cord into printer - make sure it is plugged in properly and firmly.
8. Press power button on printer to power up. If does not power up first time hit power button a few times to see if it works.
9. IF you happen to have another printer with same power cord configuration (fits specs) try steps 1-8 again.
10. IF printer will not power up at this point, then replace the printer.

[nitlihp]

you're great!! you helped me manage my printer problem! kudos and thanks for the post!