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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2013 04:35 AM

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For those of you who are still having trouble with this issue, here is what worked for me. I am running an iMac with 10.8.3 connected to an HP Photosmart 5520 series printer.  From the HP website, I went to their printer trouble-shooting link.  Here there were several recommended fixes.  The only fix that worked was this:  1) Turn off the printer, but leave it plugged in; 2) Shut the computer down; 3) Turn off (recycle) the modem/router; then 4) Restart the devices in reverse order beginning with the router.  The computer immediately found the printer, and the connection has remained stable.  Prior to finding this fix, I had tried everything on this page, including fiddling with IP addresses and subnet entries.  None of that worked.  Clearly, the basic problem remains a software compatibility issue starting with Apple's Airprint, since there seems to be no similar problem with PCs. 

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‎05-29-2013 08:56 AM

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My macbook pro (running OS 10.6.8) is connected to my Clear wireless router (the printer used to work wirelessly with Comcast/Airport until I switched to Clear).

My hp CM1415 printer is also connected to the router, and the macbook pro seems to be aware of the printer, but says "printer is offline" when I try to print WITHOUT using the usb cable. (It's on, and in ready mode.)

I also have to use a usb thumbdrive in order to get a scan from the printer to the mac, but isn't this printer supposed to scan wirelessly as well?

 

What should I do to get this to work?

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‎05-29-2013 03:12 PM - last edited on ‎02-23-2017 07:00 PM by HP Administrator

HP Recommended

Hello loisbikelane,

 

Please take a look at this document, and let me know if the troubleshooting steps help resolve your issue.


Good luck!

 

 

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‎08-18-2013 07:55 AM

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My computer can't find my wireless printer

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‎12-08-2013 01:33 PM

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I"Ve been wracking my brains trying to solve this problem.   Your answer was spot-on!  Thanks so much!!!!

 

Vicki

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‎02-04-2014 05:37 PM

HP Recommended

this process did not resolve the issue for me.  i', using a mac laptop ox10.8.5 & hp ofcjet 8600

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‎07-20-2014 01:51 PM

HP Recommended

I have a wireless computer and  printer i cant get the computer to recanize the printer  why i did it and it said it was set up but it wont print a picture a test page it will

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‎10-19-2014 12:50 PM

HP Recommended

HHW, Honor Student

I could kiss you!!! Your solution worked!!! I've been struggling for the last week, as my printer just stopped printing from my desktop for no reason. Hours spent on HP sites, going thru all my programs, wasting time, wasting time.

I'M SO GRATEFUL I RAN ACROSS YOUR POST - THANK YOU!!!!!

Now, I TILL NEED an IT guy - are you available???

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‎11-15-2014 01:50 AM

HP Recommended

I am having a similar problem but none of these fixes are working..... anyone got any other ideas? I am using a MacBook Air with OS X Yosemie 10.10. Printer is also not showing on my iPhone or iPad or Windows laptop!!! I can print through eprint though.

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‎11-26-2014 07:32 AM

HP Recommended

Hi,

 

I downloaded as a previous post said the HP Print and Scan Doctor. At first nothing happened, then I followed the instructions from the application and finally after the second wireless scan, it found my wireless printer which is not installed. Then it proceeded to the installation of the printer's driver.

 

The troubleshooting page was very helpful and also include other ways to solve that problem.

 

Thanks again.

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