new printer will not turn on. green light on adapter stays on for a few seconds and goes off. (72 Views)
Reply
Student
AlDeal
Posts: 1
Registered: ‎07-21-2012
Message 1 of 2 (72 Views)

new printer will not turn on. green light on adapter stays on for a few seconds and goes off.

New printer will not turn on. Disconnected power adapter and reconnected. Tried different outlets. Green light on adapter stays on a few sounds and then flashes twice and goes off. HP briefly appears on the keypad.

Provost
PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 2 of 2 (61 Views)

Re: new printer will not turn on. green light on adapter stays on for a few seconds and goes off.

Reset the power supply.  Disconnect it from both the wall and the printer for 5 minutes.  Connect the power to the wall.  Do not use a power strip or surge protector.

 

If that does not work, this is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation