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martire
Posts: 13
Member Since: ‎07-20-2009
Message 1 of 5 (210 Views)

no ip address on cp1025nw

I received an email from HP that advised installing the latest firmware update for my CP1025nw. The update succeeded, but my printer IP information on my printer configuration page no longer shows an address - just 0.0.0.0. I have had no problems until I installed the firmware update.

Regents Professor
sabretooth04
Posts: 5,726
Member Since: ‎07-30-2012
Message 2 of 5 (199 Views)

Re: no ip address on cp1025nw

Go ahead and fully reinstall the printer using the software and drivers from the HP web site.

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I worked for HP but now I'm retired!
Tutor
martire
Posts: 13
Member Since: ‎07-20-2009
Message 3 of 5 (195 Views)

Re: no ip address on cp1025nw

Thanks, but I've done that several times, and still no IP address on the configuration page.

Regents Professor
sabretooth04
Posts: 5,726
Member Since: ‎07-30-2012
Message 4 of 5 (193 Views)

Re: no ip address on cp1025nw

Reset the printer back to its Factory Defaults.  Power cycle the printer.  Now try to reinstall please.

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
Tutor
martire
Posts: 13
Member Since: ‎07-20-2009
Message 5 of 5 (182 Views)

Re: no ip address on cp1025nw

Thanks, but have already tried that several times, too. Config still reports a 0.0.0.0 IP address. I might mention, again, that the IP address problem started after loading the firmware update, as recommended by HP.

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