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libaty
Posts: 10
Member Since: ‎07-13-2012
Message 1 of 13 (874 Views)
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officejet 4500 g510n-z no error message but the ! sign is on.

What is wring? can you direct me to errror messages log?

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Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 13 (862 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

If you could, review Bob_Headrick's post and provide a little more information so the community can provide better assistance.

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libaty
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Message 3 of 13 (858 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

[ Edited ]

Wireless, Win7.
In case I see the sign '!' (next to the printer display) on , how do i find what is wrong?

Regents Professor
Cloud_Strider
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Message 4 of 13 (848 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

Where exactly do you see the ! sign?

 

Is it in the device manager of the computer or on the printer?

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libaty
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Member Since: ‎07-13-2012
Message 5 of 13 (812 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

this sign (!), located on the right side of the 4500 control panel display.

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Cloud_Strider
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Member Since: ‎09-23-2010
Message 6 of 13 (810 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

I understand that this is the attention light on that specific model of the printer.

 

If that light is on, there should be something that is not functioning.

 

Has it stopped working with any of the features?

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libaty
Posts: 10
Member Since: ‎07-13-2012
Message 7 of 13 (783 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

Hello,

            Currently, i've no problem with my printer (wireless print, scan & fax). however, since the attention light is still on, I may have, has u say, somthing wrong or bad setup. 

 

           More.... I've two computers connected to the printer through wirelees network. It may happen, that while two of them working together, the printer IP mismatched... I had to fix that ones or twice and now its ok (still the ! is on :-(  )

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libaty
Posts: 10
Member Since: ‎07-13-2012
Message 8 of 13 (744 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

Oops..! :smileysad:just say all fine....well, I have a problem - I can't send FAx wireless from my PC.

I'm working from Win7. checking my device list at "printers &.." i see no wireless fax. How do I fix this comunication problem?:smileyfrustrated:

Libaty

                                            

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Cloud_Strider
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Member Since: ‎09-23-2010
Message 9 of 13 (738 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

[ Edited ]

There doesn't appear to be an issue with the printer itself as everything on it appears to be functioning.  The wireless fax from the PC you mention is purely software based from the PC.  

 

Regarding the attention light, try a hard reset by disconnecting the power from the printer while it is on for one minute and then reconnecting the power.  If it does not turn on automatically, press the power button to turn it on.  This will reinitialize the hardware and the software in the printer.  In most cases, this will reset the attention light.

 

Regarding faxing, try sending a fax from the printer itself to verify that the functionality is still present.  If this succeeds, then we know it is strictly a software issue on the PC preventing the faxing from the PC not to work.

 

Since it was there and now it is not, try uninstalling the printer software completely.  Once it is uninstalled, run the HP Officejet Software and Driver Removal Utility to ensure that the software and drivers are removed for a clean install.

 

Then reinstall the software the same way you did before, though the USB cable will not be required since the printer is already on the wireless network.  You should be able to choose a network install and it should scan the network and install the printer already on the network.

 

A clean install should reinstall any software that was missing before. 

 

 

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libaty
Posts: 10
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Message 10 of 13 (720 Views)

Re: officejet 4500 g510n-z no error message but the ! sign is on.

Hi,

I check with Windows SW forum and my network issues (two computers XP+Win7) is history. The Fax issue also fixed. So now It seem all good:smileyhappy:.

   The "attention light" is still on.

I thought an error log in the printer will show me the reason and with your directions i may find it:smileysad: but... It's not there i guess.

 

Well, since all is working, i leave it in peace:smileyfrustrated:

 

Thank you.

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