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Honor Student
TERRY_Va_Beach
Posts: 3
Member Since: ‎04-15-2012
Message 1 of 7 (5,029 Views)

officejet 6600 unable to connect to wireless network

officejet 6600 unable to connect to wireless network - wizard indicates it may be a MAC address filtering issue (diagnostics results show "No Filtering -------- FAIL"), but I've checked my verizon routers webpage and MAC authentication is disabled.  I've tried moving the printer closer to the router to ensure that it isn't a signal strength problem - no change.  Is there any other reason the printer might not connect to the network? 

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 7 (5,020 Views)

Re: officejet 6600 unable to connect to wireless network

Verizon routers are problematic:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02986958&cc=us&dlc=en&lc=en#N1042

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Honor Student
TERRY_Va_Beach
Posts: 3
Member Since: ‎04-15-2012
Message 3 of 7 (5,017 Views)

Re: officejet 6600 unable to connect to wireless network

Thanks for the reply.  I'd found that posting  you sent the link to - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02986958&cc=us&dlc=en&lc=en#N519

 

My 6600 isn't even getting an IP (it indicates "IP: No Link"), so I can't follow the directions from that posting.

 

I've spent an hour on the phone with a nice HP rep who indicated that I needed to speak with my Verizon tech support.  Verizon tried a couple of things (although they said it was not their responsibility), but with no success.

 

I think this printer is going back to the store, and I'll get a Canon.

Teacher
pctech33
Posts: 229
Member Since: ‎02-03-2011
Message 4 of 7 (5,014 Views)

Re: officejet 6600 unable to connect to wireless network

Open the configuration pages within the router's embedded web server. Look for something called a DHCP client list. Is the printer listed? If it is, can you ping it by IP and/or host name from any of your client computers?
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Honor Student
TERRY_Va_Beach
Posts: 3
Member Since: ‎04-15-2012
Message 5 of 7 (5,010 Views)

Re: officejet 6600 unable to connect to wireless network

Thanks - but the printer does not show up in the client list.  

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camp3330
Posts: 1
Member Since: ‎07-04-2014
Message 6 of 7 (344 Views)

Re: officejet 6600 unable to connect to wireless network

my Officejet 6600 is not connected to my lap top computor. It was at one time,but is no longer. How can I re-connect?

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sabretooth04
Posts: 5,602
Member Since: ‎07-30-2012
Message 7 of 7 (340 Views)

Re: officejet 6600 unable to connect to wireless network

Have you tried to reinstall the printer from scratch?   You need to verify the printer is connected to your router's SSID with a valid IP address.

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