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Oldvetter
Posts: 1
Member Since: ‎01-09-2012
Message 1 of 2 (1,150 Views)

officejet j4680 printer shows "offline" on computer and cannot change status

Have downloaded the trobleshooting ap and have run it nummerous times - always showed problem resolved but status of printer remains "offline" and cannot print. Physical check of printer verifies printer is on and connected via wireless. Similarly, computer successfully connects to internet via wireless.

Clicking on the "Offline" status under Devices and Printers does not change the status. What am i missing?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 2 (1,108 Views)

Re: officejet j4680 printer shows "offline" on computer and cannot change status

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

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