photosmart plus b209a won't connect to wireless router (6151 Views)
Top Student
randyk
Posts: 14
Registered: ‎12-01-2009
Message 21 of 49 (3,208 Views)

Re: photosmart plus b209a won't connect to wireless router

Printdoc, I've done the L_3 uninstall several times now. Will it work differently this time?
Top Student
randyk
Posts: 14
Registered: ‎12-01-2009
Message 22 of 49 (3,202 Views)

Re: photosmart plus b209a won't connect to wireless router

Printdoc,

 

I did the L_3 uninstall (at one point that hung up) and then reinstalled with exactly the same result.  I am now watching those blue bars march  endlessly across the screen.  This thing is not going to work, is it? 

 

By the way, the installation instructions say very clearly not to turn off your firewall.  However, I followed your instructions and turned off both the firewall and the antivirus program.

 

Have you got any other ideas?

Top Student
randyk
Posts: 14
Registered: ‎12-01-2009
Message 23 of 49 (3,196 Views)

Re: photosmart plus b209a won't connect to wireless router

Printdoc,

 

Because there has been no reply for some time, I am assuming you are out of ideas as am I.  Does anyone else have any ideas?  Or am I on my own?

Provost
PrintDoc
Posts: 20,137
Registered: ‎08-19-2009
Message 24 of 49 (3,189 Views)

Re: photosmart plus b209a won't connect to wireless router

I am out of ideas.  I still think there is something in your computer blocking the software.

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I am employed by HP
Top Student
randyk
Posts: 14
Registered: ‎12-01-2009
Message 25 of 49 (3,183 Views)

Re: photosmart plus b209a won't connect to wireless router

Printdoc,

 

Thanks for your help, but I think there is a software problem.  I have never failed to install a printer before and I have worked on computers for many years.  In the end, nobody was able to hep me with this machine.  So, I took it on myself to do a level 5 uninstall and it is no longer a problem of mine.  Also, I don't think there is any question that this whole mess was a software problem--HP's software.

Top Student
gringuita_mary
Posts: 13
Registered: ‎01-07-2010
Message 26 of 49 (3,078 Views)

Re: photosmart plus b209a won't connect to wireless router

Hi

 

Was this issue resolved?  I just bought this printer and have spend a full day trying to get it to recognize my linksys router security key.  I've tried with with both XP and  Vista.    HP support tell me that I should return the printer because the wireless adapter is probably faulty.   But, given the number of hits a google search finds on this issue I'm wondering if it's something else?  They can't all have faulty adapters.   Anyone got thoughts on this?

 

mary

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PrintDoc
Posts: 20,137
Registered: ‎08-19-2009
Message 27 of 49 (3,072 Views)

Re: photosmart plus b209a won't connect to wireless router

FIrst, run a Wireless Config Test from the front o the printer.  It will tell you whether the printer's radio is good or not.

 

What kind of encryption are you using on your Linksys?  What model Linksys is it?

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
gringuita_mary
Posts: 13
Registered: ‎01-07-2010
Message 28 of 49 (3,062 Views)

Re: photosmart plus b209a won't connect to wireless router

Hi..thanks for the reply.

 

When I touch the wireless icon it returns a "no connection found" message and asks me to check my router is switched on etc.  It is,  and currently happily providing connectivity for two laptops - one vista the other XP

 

The router is a linksys WRT54GX2

 

Security Mode = WEP and encryption is 128bits 26 hex digits.

 

Thanks in advance for any help you can give me :smileyhappy:

 

Mary

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PrintDoc
Posts: 20,137
Registered: ‎08-19-2009
Message 29 of 49 (3,055 Views)

Re: photosmart plus b209a won't connect to wireless router

OK, is the wireless light on on the lower left front of the printer?

 

The best way to go here is to change your network security.  WEP is not very secure at all and also has problems like this.

 

I would suggest that you change your encryption on your router to WPA or WPA2.  Unfortunately, you will have to re-establish all your connections with a new 'passphrase', but the good news is that it is more secure and you can make up your own passphrase (at least 13 characters, numbers and letters, upper and lower case).

 

Do you need help doing this?

 

 

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
gringuita_mary
Posts: 13
Registered: ‎01-07-2010
Message 30 of 49 (3,049 Views)

Re: photosmart plus b209a won't connect to wireless router

yes, the blue light next to the wireless logo is illuminated.  I haven't used that encryption before, so some help would be much appreciated

 

~Mary

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