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Student
Troll61
Posts: 1
Member Since: ‎08-23-2013
Message 1 of 2 (236 Views)

printer won't switch from one tray to another

Having problems with my HP Officejet Pro 8600 Premium not doing the auto switch from default tray to next tray during print job.  I've tried unplugging the printer, removing and replacing tray 2, checking for jams, shuffling paper, resetting the default tray (paper can be pulled from both trays when set as default), but I still get an "out of paper" message when the default tray is empty even though the other tray is empty.  I can manually exchange empty tray for full one, but the printer no longer automatically switches over when one of the trays is empty.  HELP!

 

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 2 (220 Views)

Re: printer won't switch from one tray to another

This document

The Printer Does Not Pick Up Paper From Tray 2, or Tray 2 Is Not Recognized

may offer some help:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03160525&cc=us&dlc=en&lc=en&product=4323652&tmp...

 

There may be something there which will help.

007OHMSS

I was a support engineer for HP.

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