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04-21-2012 05:17 AM
I am struggling to print to my " HP officejet 6500A plus e-All-in-one printer e710n". According to the setup network test (Wireless network test report), everything is successful (status "PASS" for all fields). I also checked that the IP configured is the same as the IP displayed on the printer when i push the wireless button (updated via "Update IP address").
I have a laptops as well as netbooks connected to the wireless network. All these devices could previously print, however now none of them can. When i run the diagnostics (both the standard trouble shooter, as well as the one from microsoft when clicking on the fixit option), no problems are detected. When checking the device manager, i can see no conflicts.
When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
Please assist with any suggestions.
04-21-2012 05:25 AM
The behaviour of the printer is when i print, it says "printing" but then hangs. Eventually is kicks out the page without printing, or it prints a line of garbage. I get an error on the pc that sent the request complaining about the network connectivity.
I just ran the "HP home Network diagnostic utility". According to the utility my printer is not connected to the network. According to the status report on the printer, it is.
04-21-2012 06:24 AM
I did a fresh install of the software on one of my other laptops which didn't have this printer installed. It now prints from all connected devices again.
Anyone have an ideas what it would have reset on the printer? If all devices now work when only one device was updated, i suspect the error was corrected on the printer. If i knew which flag/setting was reset, i'd be able to solve this problem quicker than having to re-install on a device.
05-16-2012 03:31 AM
I was able to resolve the problem.
I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself.
The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print.
05-16-2012 10:29 PM
I didn't get a port config error, i got a network connectivity error.
1. Have you ever been able to print on your printer?
2. Have you tried uninstalling and reinstalling your softward. It should set up your port automatically.
3. Do you have any hardward conflicts when you check your device manager?