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04-14-2012 07:51 PM
Can't get printer to print after installing Snow Leopard. C410 Photosmart Premium All in One Printer. Keeps saying "Inkjet 4 Quit Unexpectedly". Wireless test says everything is fine.
04-16-2012 05:14 PM
If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
Finally, get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
04-19-2012 03:56 PM
Snow Leopard to Lion should not be an issue. Its mostly going from pre Snow Leopard to newer versions. If you upgrade to Lion the printer should be natively supported and automatically be installed through the Software Updates when you connect the printer.
Hope this helps!