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Honor Student
Posts: 1
Member Since: ‎04-25-2012
Message 1 of 5 (16,911 Views)

"Offline" message for HP Officejet 4500 Wireless

1. Product Name and Number
HP Officejet 4500 Wireless

 

2. Operating System installed (if applicable) 
Windows 7 64-bit

 

3. Error message (if any)
Printer is "Offline"

 

4. Any changes made to your system before the issue occurred
No

 

5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.)

We have tried everything, including reloading the software. It still shows printer is offline.

 

Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 5 (16,875 Views)

Re: "Offline" message for HP Officejet 4500 Wireless

[ Edited ]

Hi there,

Laserjets: http://support.hp.com/us-en/document/c02241610

Inkjet Windows 7: http://support.hp.com/us-en/document/c04249111

Inkjet Windows 8: http://support.hp.com/us-en/document/c04249080

Inkjet Windows Vista: http://support.hp.com/us-en/document/c04249275

Inkjet Mac: http://support.hp.com/us-en/document/c04249334

 

 should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Student
Posts: 1
Member Since: ‎01-24-2013
Message 3 of 5 (13,673 Views)

Re: "Offline" message for HP Officejet 4500 Wireless

can you help get my printer back on line?

 

Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 4 of 5 (13,662 Views)

Re: "Offline" message for HP Officejet 4500 Wireless

[ Edited ]

bonandjam,

If you have been through the steps above give this a try and let me know the results:

 

Laserjets: http://support.hp.com/us-en/document/c02241610

Inkjet Windows 7: http://support.hp.com/us-en/document/c04249111

Inkjet Windows 8: http://support.hp.com/us-en/document/c04249080

Inkjet Windows Vista: http://support.hp.com/us-en/document/c04249275

Inkjet Mac: http://support.hp.com/us-en/document/c04249334

 

 

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Student
Posts: 1
Member Since: ‎10-09-2013
Message 5 of 5 (9,184 Views)

Re: "Offline" message for HP Officejet 4500 Wireless

My computer is not connecting to my network wirelessly

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