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08-22-2011 05:11 PM - edited 08-22-2011 05:17 PM
Rather then type it all over again, I'll just refer whomever gives a _ _ _ _ to my post in the thread linked below....
08-22-2011 05:16 PM
I spent countless hours on the chat as well with the same problem. I finally got the issue resolved on my own and this is how...
BTW I am using Windows Vista so you may need to change where and how you find things.
1. Uninstall all-in-one printer drivers and disconnect the printer from computer
2. In your windows search bar (Windows Explorer) type in "%Temp%". This should bring up a temporay folder. "Select All" and "delete". This basically clears out junk. You may not be able to clear everything. There is a message about using some of the files. Whatever you can delete just delete.
3. Uninstall and reinstall Adobe Flash Player (that was the key to my success). One of the tech guys determined that I had a Flash player issue.
4. Restart the computer.
5. Reinstall the printer drivers (reconnect printer) using the original CD/DVD and hopefully that will resolve your issue.
You can't unplug the printer cable if you're connected to it wirelessly and having this problem.
08-23-2011 04:30 PM - edited 08-23-2011 04:31 PM
In the hopes of trying to help or helping anyone else having the same issue/problem I did, I'm posting this in as many threads about the same issue as I can/
I just wanted to post again and let anyone having the same issue, no matter with which printer, that I resolved my issue and everything, including the HP Solution Center is working as it should and opens properly.
What did I do...
First, I uninstalled the printer software including everything belonging or linked to it or that came with it. I did save or keep my clips.
Anyhow, after I uninstalled I rebooted. Then, I verified everything that should be gone was gone, Where I discovered not everything was gone. The HP Solution Center still showed up and was listed as a program in the add/remove or programs and features section. But when I went to uninstall it, it wouldn't uninstall. Which I've determined was why it probably would never then reinstall properly when I reinstalled everything.
So what I did next was I followed the instructions at the link below and did a force uninstall of the HP Solution Center. However, instead of only removing the corresponding or correct item or items on the right like it says from the ones listed on the right, I chose to delete the folder from the registry editor labeled HP Solution Center & Imaging Tools and when it asked, also everything in and associated with it. I did this after my brother, who is a braniac and works for Seimens, asked one of their IT people. Keep in mind, you're not removing something from the registry that is required for windows. you're simply removing a program that you installed. So, NO, it will not effect windows. Just makes sure of what you're removing. Make sure it, and only it is hilighted before you right click and click delete.
Here's the link. You may or may not have the same issues I did. But, if you did, then you will need to do what I did as instructed here if you uninstalled everything pertaining to your printer and something ot things did not uninstall and own't when you try. As I found, when I searched, it does happen sometimes.
Why? Because you can't reinstall a program unless everything pertaining to it fromwhen it was previously installed is gone. And when you reinstall it, you want to make sure it installs properly and completely.
Once you've made sure of this, don't use the CD that came with your printer. Instead, google your printer and search for your FULL installation software for your operating system. Make sure you get the right installationm software for your correct OS. VERY IMPORTANT! Example: in my case, I goggled...FULL Installation software download for an HP C309a printer for Windows Vista 32bit.
Then I clicked the link that took me to HP. Granted, you could just go to HP but I just found it easier and quicker to just search for the direct link rather then search HP.
Anyhow, once there, I had to click the arrow of the drop down box and choose my Operating System. In my case, Wondows Vista which is the 32 bit be it basic or home premium though it didn't specify.
Then I downloaded the FULL SOFTWARE. Then, before I opened and installed it, I closed EVERYTHING SO ONLY THE INSTALL WAS RUNNING.
Keep in mind, I was having both the HP Solution Center cannot run because your installation is not complete issue and then I got the Parsing error message. And in that order. What I did and am explaining I did here cleared both issues up and everything is now working and running as it should. When I click on HP Solution Center it opens as it should and I can now once again use ALL the features available in and with this program. This is what I did and it works as it did before whatever happened and caused it to go haywire and not work properly to begin with. I'd like to know what caused it so I can try and prevent this from happeneing again.
Anyhow, yes, this did work for me and it may or may not work for you. I have all the confidence it will. Either way, and though it's hard because it always seems like something is always going wrong with something, have patience and by all means....GOOD LUCK!!!
09-26-2011 01:40 AM
I have 'parsing error in file C Prog file (HP Digital Imag) Bin 1033 XML' which I cannot clear. I have tried uninstalling programme but it still persists, Please can someone help me!!!