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Honor Student
vicmanhemo
Posts: 2
Member Since: ‎04-28-2012
Message 1 of 2 (4,579 Views)

"scan to computer is currently unavailable"

I have a HP PHOTOSMART 7515, and since i installed im not able to use it, having problems to keep it online. my  specs are as follow:

router: linksys wrtu54g-tm

os: windows vista home premium 32 bits

 

i tried to put a static ip in both printer and router and still with the same message, please help! i don't want to connect with the usb cable, i want to use the apps and online features, but i don't know what to do, please help!

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 2 (4,555 Views)

Re: "scan to computer is currently unavailable"

[ Edited ]

Are you able to print from the computer while the printer is on the network?

 

Open the Photosmart 7515 software and click on "Active Scan to Computer".  Does it activate successfully or does it fail?

 

Download the Print & Scan Doctor and run the utility.  It can check for several settings on the computer to ensure there is not an issue there.  Firewalls can be an issue and this will help identify if there is a firewall issue.

 

 

 

 

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