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DrJoan
Posts: 1
Member Since: ‎02-20-2012
Message 1 of 4 (4,191 Views)

why doesn't my computer recognize my hp wireless printer?

I just purchased the HP Officejet Pro 8600 and installed it on my Dell Computer that runs on Windows 7 OS. The printer is on the wireless network, but my computer does not recognize it. I checked the virus protection software and nothing is suspect. I need to get the printer on the network ASAP. Please help me.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 4 (4,176 Views)

Re: why doesn't my computer recognize my hp wireless printer?

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

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hsquared
Posts: 6
Member Since: ‎10-01-2009
Message 3 of 4 (3,737 Views)

Re: why doesn't my computer recognize my hp wireless printer?

I downloaded, installed and ran printdr, it searched for my printer, found it and said it fixed it but Windows7 device manager still has a yellow triangle with an exclamation point.  This problem started after I downloaded and installed the full latest driver, OJ6000E609_Full_14.exe software.

Thanks,  H

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 4 (3,695 Views)

Re: why doesn't my computer recognize my hp wireless printer?

Is Windows up to date?  You may want to totally uninstall the HP software (using the HP uninstallers), restart, then download and install the software from hp.com again.

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