why is my printer offline? (5816 Views)
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Honor Student
ccontreras
Posts: 2
Registered: ‎05-24-2011
Message 1 of 3 (5,816 Views)

why is my printer offline?

how can i fix my printer

Teacher
mancy_techno
Posts: 105
Registered: ‎09-07-2010
Message 2 of 3 (5,778 Views)

Re: why is my printer offline?

Go to system settings and select the ‘Printer’ option.

Right-click on the printer and enable the ‘Use Printer Online’ function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the ‘Printer Offline’ message occurs due to a ‘Job Stuck’ issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

Set peace of mind as your highest goal,and organize your life around it.
Professor
Picardje
Posts: 1,757
Registered: ‎07-15-2009
Message 3 of 3 (5,774 Views)

Re: why is my printer offline?

Hi, It might be as simple as just clicking use online or there could be an issue that is causing it to go offline. To help you please download the HP print diagnostic utility HERE and run it. It can check and fix most minor causes that will make a printer go offline.

 

Click HERE for more info on the use of the tool.



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