05-24-2011 10:12 PM
Go to system settings and select the ‘Printer’ option.
Right-click on the printer and enable the ‘Use Printer Online’ function.
Cancel all the printing jobs till that moment and redo the process.
Sometimes the ‘Printer Offline’ message occurs due to a ‘Job Stuck’ issue.
Check all network connections and functions.
Be sure the network interfaces work properly.
Turn the printer off and on to see whether the device is working properly.
05-25-2011 02:08 AM
Hi, It might be as simple as just clicking use online or there could be an issue that is causing it to go offline. To help you please download the HP print diagnostic utility HERE and run it. It can check and fix most minor causes that will make a printer go offline.
Click HERE for more info on the use of the tool.
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