wireless laptop windows 7 says my hp photosmart 6510 is offline, but printer says connected (4680 Views)
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Student
gandee323
Posts: 1
Member Since: ‎02-05-2012
Message 1 of 4 (4,680 Views)

wireless laptop windows 7 says my hp photosmart 6510 is offline, but printer says connected

Hello, Ive only had these two items together for a couple months, then all of a sudden nothing will print from the computer. I can put my memory card or scan a photo on printer and it will print, but nothing from computer. When I go into the printer queue it says my printer is offline, but my printer says its connected to my server. The only thing I can think of that i did before this happened was deleted all the extra tool bars from internet explorer. I have unistalled and reinstalled my printer software too and still no success. So when I try to connect my computer to my printer it says "unable to find printer". Thank you! 

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 4 (4,624 Views)

Re: wireless laptop windows 7 says my hp photosmart 6510 is offline, but printer says connected

This document may help:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en&product=5058336&tmp...

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Honor Student
nmgyrl
Posts: 2
Member Since: ‎02-07-2012
Message 3 of 4 (4,619 Views)

Re: wireless laptop windows 7 says my hp photosmart 6510 is offline, but printer says connected

If you have a wireless router or DSL modem which uses DHCP to assign network addresses, check whether your printer's assigned address has changed since you set it up. Windows 7 printer setup has a command for updating that, but it would be better to reserve a specific address so it doesn't change in future. See http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/how-to-change-printer-ip-addre...
Student
Valleynana1
Posts: 1
Member Since: ‎05-13-2014
Message 4 of 4 (339 Views)

Re: wireless laptop windows 7 says my hp photosmart 6510 is offline, but printer says connected

Cannot print.  Says my printer is offline, but computer says it is connected.  Have unplugged printer and replugged.  Go  to settings and it shows I have all  these items to  be printed.  Have gone in settings and cancelled items but still wont print.

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