Posts: 1
Member Since: ‎10-25-2011
Message 1 of 4 (1,604 Views)
Accepted Solution

wireless network WPA security passphrase

1) Product - HP Photosmart C4795 Printer


2) OS - Mac OS X?


3) Error message - "Your wireless router requires a WPA security passphrase. The passphrase configured on your HP printer does not match exactly. Run the wireless network setup to re-enter your wireless network WPA security passphrase."


4) changes made - we needed to reset the password for our wireless network through our internet provider


I'm not very technologically savvy so although the message seems to be telling me what to do, I have no idea how to do that.  


Please help.

Thank you 



Posts: 32,091
Member Since: ‎01-29-2009
Message 2 of 4 (1,582 Views)

Re: wireless network WPA security passphrase



You can logon to your access point (AP) to see the passphase for your home network. You must enter the passphrase to the printer to allow it to join the network.


No need intervention from your ISP.



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Posts: 1
Member Since: ‎11-03-2012
Message 3 of 4 (1,317 Views)

Re: wireless network WPA security passphrase

So how do you log onto access point (AP) to see passphrase?

Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 4 (1,287 Views)

wireless network WPA security passphrase

Hi LAMom,

To access your routers EWS- Embedded web server you need to enter in the IP address (Example: into your browser address line. Then you can check to see what the security passphrase you setup for your network. If you are unsure how to access your routers EWS you may need to call your internet provider to assist you.

What printer do you have?

What is the operating system on your computer?
I am an HP employee.

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