10-25-2011 07:14 PM
1) Product - HP Photosmart C4795 Printer
2) OS - Mac OS X?
3) Error message - "Your wireless router requires a WPA security passphrase. The passphrase configured on your HP printer does not match exactly. Run the wireless network setup to re-enter your wireless network WPA security passphrase."
4) changes made - we needed to reset the password for our wireless network through our internet provider
I'm not very technologically savvy so although the message seems to be telling me what to do, I have no idea how to do that.
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10-25-2011 07:46 PM
You can logon to your access point (AP) to see the passphase for your home network. You must enter the passphrase to the printer to allow it to join the network.
No need intervention from your ISP.
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11-05-2012 09:32 AM
To access your routers EWS- Embedded web server you need to enter in the IP address (Example: 192.168.1.1) into your browser address line. Then you can check to see what the security passphrase you setup for your network. If you are unsure how to access your routers EWS you may need to call your internet provider to assist you.
What printer do you have?
What is the operating system on your computer?
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