10-25-2011 07:14 PM
1) Product - HP Photosmart C4795 Printer
2) OS - Mac OS X?
3) Error message - "Your wireless router requires a WPA security passphrase. The passphrase configured on your HP printer does not match exactly. Run the wireless network setup to re-enter your wireless network WPA security passphrase."
4) changes made - we needed to reset the password for our wireless network through our internet provider
I'm not very technologically savvy so although the message seems to be telling me what to do, I have no idea how to do that.
This question was solved. View Solution.
10-25-2011 07:46 PM
You can logon to your access point (AP) to see the passphase for your home network. You must enter the passphrase to the printer to allow it to join the network.
No need intervention from your ISP.
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-05-2012 09:32 AM
To access your routers EWS- Embedded web server you need to enter in the IP address (Example: 192.168.1.1) into your browser address line. Then you can check to see what the security passphrase you setup for your network. If you are unsure how to access your routers EWS you may need to call your internet provider to assist you.
What printer do you have?
What is the operating system on your computer?
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
08-24-2014 02:30 PM
Where is the browser to get to theWPA securitypassphrase?
Uh... it's called Internet Explorer, Firebox or whatever browser you are using. Make sure you read you manual cover to cover for information.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
11-17-2014 02:22 PM
I have a new HP Envy 5530-e series. My operating system is ios. I am having difficulty with getting the printer to work with my Airport Extreme, my computer and I am so frustrated. Latest thing is that the setup wizard wants me to enter my wireless network WPA security passphrase. I don't know what that is or where to find it.