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edjarick
Posts: 1
Member Since: ‎04-11-2010
Message 1 of 3 (4,466 Views)

wireless printer will not print

I have an Officejet  J4680, it will print a test page from the control panel, but not from my laptop. I purchased both new about 2 months ago and I have not been able to get the printer to work properly yet. I followed the instructions with the printer and it said the installation was successful. The message I get is " The job failed to print due to an error in the printing system " .  HP laptop With Windows 7 Professional, Officejet J4680 All-in-one wireless set up.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 3 (4,455 Views)

Re: wireless printer will not print

From where did you install the software for the printer?

 

Try disabling you Windows Firewall and you security system's firewall.

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mancy_techno
Posts: 105
Member Since: ‎09-07-2010
Message 3 of 3 (2,961 Views)

Re: wireless printer will not print

Hi,

 

During certain cases, you may have completed the physical integration perfectly.

 

But still you may not be able to print anything.

 

This can be due to the absence of a driver installed on your system.

 

The problem can easily be averted, if you are installing the driver corresponding to the manufacturer.

 

You can ensure that the version corresponds to the exact version of the printer series as well.

 



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