www.hp.com/go/tools (8300 Views)
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Student
hearthstone
Posts: 1
Member Since: ‎11-21-2013
Message 1 of 8 (8,300 Views)

www.hp.com/go/tools

changed to a new passkey phras computor is not communicating with the printer need to know how to imput new net work key.

 

HP Support Agent
Cheetah12
Posts: 2,881
Member Since: ‎11-04-2013
Message 2 of 8 (8,273 Views)

Re: www.hp.com/go/tools

Hello hearthstone.

 

I understand your printer is not communicating over a wireless network. First I need to gather some information. Please provide your: Model Number of your printer.

 

Once I have gathered this information I can assist you further.

 

Ashley

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Honor Student
Scotrod
Posts: 2
Member Since: ‎04-12-2014
Message 3 of 8 (3,219 Views)

Re: www.hp.com/go/tools

My Printer is an Office Jet 4622 all-in-one

Honor Student
Scotrod
Posts: 2
Member Since: ‎04-12-2014
Message 4 of 8 (3,218 Views)

Re: www.hp.com/go/tools

My Printer model is Officejet 4622 all-in-0ne

Student
oldsilverfox
Posts: 1
Member Since: ‎05-19-2014
Message 5 of 8 (2,004 Views)

hp fotosmart printer

Using a different router my printer says it is off line. How do I get it back on line?

Student
alnad
Posts: 1
Member Since: ‎07-01-2014
Message 6 of 8 (889 Views)

Re: hp fotosmart printer

my recently purchased hp deskjet  2540 printer has been working for a short time but has now gone offline - how can i get it back on line

Honor Student
kathiprinter
Posts: 2
Member Since: ‎01-22-2014
Message 7 of 8 (585 Views)

Re: www.hp.com/go/tools

computer is not communicating with printer. Computer indicates printer offline. Printer indicates wireless direct on

Honor Student
kathiprinter
Posts: 2
Member Since: ‎01-22-2014
Message 8 of 8 (584 Views)

Re: www.hp.com/go/tools

Model HP Officejet 4630

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