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Student
hearthstone
Posts: 1
Member Since: ‎11-21-2013
Message 1 of 11 (12,556 Views)

www.hp.com/go/tools

changed to a new passkey phras computor is not communicating with the printer need to know how to imput new net work key.

 

Retired
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 11 (12,529 Views)

Re: www.hp.com/go/tools

Hello hearthstone.

 

I understand your printer is not communicating over a wireless network. First I need to gather some information. Please provide your: Model Number of your printer.

 

Once I have gathered this information I can assist you further.

 

Ashley

I worked on behalf of HP.
Honor Student
Scotrod
Posts: 2
Member Since: ‎04-12-2014
Message 3 of 11 (7,475 Views)

Re: www.hp.com/go/tools

My Printer is an Office Jet 4622 all-in-one

Honor Student
Scotrod
Posts: 2
Member Since: ‎04-12-2014
Message 4 of 11 (7,474 Views)

Re: www.hp.com/go/tools

My Printer model is Officejet 4622 all-in-0ne

Student
oldsilverfox
Posts: 1
Member Since: ‎05-19-2014
Message 5 of 11 (6,260 Views)

hp fotosmart printer

Using a different router my printer says it is off line. How do I get it back on line?

Student
alnad
Posts: 1
Member Since: ‎07-01-2014
Message 6 of 11 (5,145 Views)

Re: hp fotosmart printer

my recently purchased hp deskjet  2540 printer has been working for a short time but has now gone offline - how can i get it back on line

Honor Student
kathiprinter
Posts: 2
Member Since: ‎01-22-2014
Message 7 of 11 (4,841 Views)

Re: www.hp.com/go/tools

computer is not communicating with printer. Computer indicates printer offline. Printer indicates wireless direct on

Honor Student
kathiprinter
Posts: 2
Member Since: ‎01-22-2014
Message 8 of 11 (4,840 Views)

Re: www.hp.com/go/tools

Model HP Officejet 4630

Student
generalremo
Posts: 1
Member Since: ‎09-14-2014
Message 9 of 11 (2,958 Views)

Re: www.hp.com/go/tools

I just bought a new HP ENVY 5530 wirless printer and I can't get it to hook up to the wirelass.

Student
joaniezz
Posts: 1
Member Since: ‎09-15-2014
Message 10 of 11 (2,905 Views)

Re: hp fotosmart printer

16-09-2014

 

I  have recently bought a hpdeskjet 2540 all in one series printer has been working great for a few days, unfortuantely it is

 

now reading off line but printer status is reading printer is ready, do not know what to do to get printer working again?

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