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Student
hearthstone
Posts: 1
Member Since: ‎11-21-2013
Message 1 of 10 (9,838 Views)

www.hp.com/go/tools

changed to a new passkey phras computor is not communicating with the printer need to know how to imput new net work key.

 

HP Support Agent
Cheetah12
Posts: 3,603
Member Since: ‎11-04-2013
Message 2 of 10 (9,811 Views)

Re: www.hp.com/go/tools

Hello hearthstone.

 

I understand your printer is not communicating over a wireless network. First I need to gather some information. Please provide your: Model Number of your printer.

 

Once I have gathered this information I can assist you further.

 

Ashley

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Honor Student
Scotrod
Posts: 2
Member Since: ‎04-12-2014
Message 3 of 10 (4,757 Views)

Re: www.hp.com/go/tools

My Printer is an Office Jet 4622 all-in-one

Honor Student
Scotrod
Posts: 2
Member Since: ‎04-12-2014
Message 4 of 10 (4,756 Views)

Re: www.hp.com/go/tools

My Printer model is Officejet 4622 all-in-0ne

Student
oldsilverfox
Posts: 1
Member Since: ‎05-19-2014
Message 5 of 10 (3,542 Views)

hp fotosmart printer

Using a different router my printer says it is off line. How do I get it back on line?

Student
alnad
Posts: 1
Member Since: ‎07-01-2014
Message 6 of 10 (2,427 Views)

Re: hp fotosmart printer

my recently purchased hp deskjet  2540 printer has been working for a short time but has now gone offline - how can i get it back on line

Honor Student
kathiprinter
Posts: 2
Member Since: ‎01-22-2014
Message 7 of 10 (2,123 Views)

Re: www.hp.com/go/tools

computer is not communicating with printer. Computer indicates printer offline. Printer indicates wireless direct on

Honor Student
kathiprinter
Posts: 2
Member Since: ‎01-22-2014
Message 8 of 10 (2,122 Views)

Re: www.hp.com/go/tools

Model HP Officejet 4630

Student
generalremo
Posts: 1
Member Since: ‎09-14-2014
Message 9 of 10 (240 Views)

Re: www.hp.com/go/tools

I just bought a new HP ENVY 5530 wirless printer and I can't get it to hook up to the wirelass.

Student
joaniezz
Posts: 1
Member Since: ‎09-15-2014
Message 10 of 10 (187 Views)

Re: hp fotosmart printer

16-09-2014

 

I  have recently bought a hpdeskjet 2540 all in one series printer has been working great for a few days, unfortuantely it is

 

now reading off line but printer status is reading printer is ready, do not know what to do to get printer working again?

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