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‎08-06-2016 05:28 PM

HP Recommended
Product: Deskjet 3755
Operating System: Microsoft Windows 10 (64-bit)

USB only

 

Windows up to date, reinstalled numerous times, used every solution offered.

 

Printer will print from the Scan Doctor but will not print a test page or print a document

 

IPV4 does not list a Domain Name

 

HP scans done numerous times, all checks are green - no test page. Replaced USB cable, and reinserted differnt slots, no test page.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2016 11:19 AM

HP Recommended

Welcome @ShelleyB63,


Thanks for engaging in the HP Forums! I see by your post that you are having issues printing and scanning from Windows 10. I will certainly do my best to help you.

 

What driver did you install?

 

Here is the link for the latest drivers if you haven't downloaded and installed them yet: HP DeskJet 3700 All-in-One Printer series Full Feature Software and Drivers.

 

I would try all the steps listed in this document to see if they will help:

Printer is Offline .
 
Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-07-2016 11:19 AM

HP Recommended

Welcome @ShelleyB63,


Thanks for engaging in the HP Forums! I see by your post that you are having issues printing and scanning from Windows 10. I will certainly do my best to help you.

 

What driver did you install?

 

Here is the link for the latest drivers if you haven't downloaded and installed them yet: HP DeskJet 3700 All-in-One Printer series Full Feature Software and Drivers.

 

I would try all the steps listed in this document to see if they will help:

Printer is Offline .
 
Feel free to click on the "Accept as Solution" button and the "Thumbs Up" for my assistance. Please let me know the results and if there is anything else I can help you with. Thanks!

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎08-07-2016 11:31 AM

HP Recommended

Thank you - we FINALLY got it working after uninstalling everything and starting over.  Honestly, this was a heck of a lot of work for a printer.

Was this reply helpful? Yes No
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