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Locked

‎01-31-2017 12:07 AM

HP Recommended
Product: 8710 office jet pro printer
Operating System: Microsoft Windows 10 (64-bit)

Many of my user settings are locked, and the message I receive says "The feature has been locked by the person who set up the printer." The printer is used in my home by only my wife and I. Perhaps we set it up wrong, but we need access to the various settings. Right now, it won't connect to my wireless network because of some changes I made, but the Wireless Setup Wizard is inaccessible to us.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2017 07:04 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have send a Private message to you.  Look for the envelope icon at the top right hand corner of the forum page.

 

Let us know if that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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6 REPLIES 6

‎01-31-2017 07:04 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have send a Private message to you.  Look for the envelope icon at the top right hand corner of the forum page.

 

Let us know if that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎02-02-2017 02:12 AM

HP Recommended

Thankyou greenturtle your solution worked perfectly

Was this reply helpful? Yes No

‎02-02-2017 06:16 AM

HP Recommended

Hi @boosfan,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎02-08-2017 09:53 AM

HP Recommended

I would love support with this same issue..if anyone out there can assist me. Thanks

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‎02-08-2017 04:46 PM

HP Recommended

Hi @zojones

 

Please check your other post :

 

http://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Reset-computer/m-p/5977495

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎03-31-2019 05:42 PM

HP Recommended

I have the same issue with an officejet pro 6978, any suggestions please 

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