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‎04-10-2016 06:56 PM

HP Recommended
Product: Officejet 6230
Operating System: Microsoft Windows 10 (32-bit)

I installed Windows 10 yesterday and now my HP Officejet 6230 doesn't work. It first gave the message of "printhead problem. After going through steps to rectify the problem, the checklist shows all green checks but still does not print and now I'm getting the message that my printer has a serious problem. I have had this printer less than a year. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2016 06:56 PM

HP Recommended
Hi, Thanks for your feedback. Please contact support. Thanks.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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3 REPLIES 3

‎04-11-2016 09:49 AM

HP Recommended

Hi,

Thanks for using the HP forum.

If you're seeing that error, there's nothing more you need to do except to contact support.

Depending on where you are, please select the appropriate link:

Printer 6800 series support statement US, Asia
http://support.hp.com/us-en/document/c04839288

Printer 6800 series support statement Europe Middle East Africa
http://support.hp.com/us-en/document/c04839289

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-11-2016 05:47 PM

HP Recommended

Thank you for responding. Today the message I get is that there is a problem with the printhead. Do I still need to contact support? Thank you.

Was this reply helpful? Yes No

‎04-11-2016 06:56 PM

HP Recommended
Hi, Thanks for your feedback. Please contact support. Thanks.
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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