C6280 Automatic Two-sided printing

[AndyHorne]

Since Windows 10 was installed, whenever I try to print I get a box saying Automatic Two-Sided Printing Module Missing, with the following text:

The document has been configured to print using the Automatic Two-Sided Printing Module but the module is not installed in the device.

The document will be printed one-sided. 

I have installed the latest HP drivers and Windows 10 updates are up to date.  I had no issue when using Windows 7 prior to the Windows 10 upgrade. 

[RnRMusicMan]

Hi @AndyHorne, 

Thank you for joining the HP Forums! 

I understand that you are getting the message, Automatic Two-Sided Printing Module Missing with your HP Photosmart c6280 printer. I am happy to help! 

For now, please try our HP Print and Scan Doctor, and let me know what happens!

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Hope this will resolve your issue! 🙂

[AndyHorne · Accepted solution]

Thanks for your help.  HP Print and Scan Doctor did one test print OK but not the next, it advised me to uninstall and reinstall the software.  I uninstalled and then used HP Print and Scan Doctor again - it told me I didn't have the latest software and allowed me to download and install it, which I did (after many problems with my broadband connection downloading 295mb).  Ran HP Print and Scan Doctor again - all OK.  Tried print (from MS Word) and allOK, no message about duplex.  Hurray!

[RnRMusicMan]

Hi AndyHorne, 

Thank you for your response! 

If I helped, please consider clicking on 'accept as solution.' on my post above. And, please click on the thumbs up icon. Both icons are below this post.

Best regards! 🙂

[AndyHorne]

I've already marked this as solution accepted - there is no longer a button to click to do it again!