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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2017 02:14 PM

HP Recommended
Product: Officejet 5472
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install the driver for the above printer.  The process goes along fine but then I get an error message that the install has failed.  It looks for a solution and apparently finds one but then it says it will open a troubleshooter and nothing else happens.

1 REPLY 1

‎03-07-2017 11:10 AM

HP Recommended

Hi @pellz

 

Thanks for reaching out to us on HP Forums, 

 

I see you are unable to install the printer software on one of the computers running on Windows 10. I will be happy to help. Kudos to you for trying to troubleshoot the issue on your own and providing the steps tried in such good detail. 

 

  • Recommend you to uninstall the printer again from Programs and features (Control Panel)
  • Check in device manager, if the printer is listed there, please delete it.
  • Go to devices and printers, select any printer listed there and you will get some options on the top. 
  • Click on print server properties. 
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
  • Restart the PC.
  • Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • Restart the PC again. 
  • Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 
  • If possible, delete the printer from the registries using regedit or using any other 3rd party application.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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