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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2017 09:43 AM

HP Recommended

My new hp x360 spectre can see my epson workforce 630 in the devices and printers and then print to it. But when I try to install the epson scanner app or combined drivers and utilities it does not find the printer.

 

The wf630 is on hardwired ethernet, the hp laptop is on wifi. I have tried disabling the firewall, but it still did not find the printer. On my desktop that is wired ethernet, it works correctly and I can use the scanner.

2 REPLIES 2

‎02-16-2017 11:27 AM

HP Recommended

Just to let you know this is the HP Printer forum, not Epson.  Please contact the good folks at Epson for your issues.

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‎02-19-2017 11:10 AM

HP Recommended

Found the issue on my HP laptop with Win10. Win 10 finds the printer on the network and installs a standard driver which conflicts with the one that ships with the printer. By doing settings->devices->printers and removing the one installed by win10, the printer driver that comes with the printer can be installed and so the scanner software works.

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