Cannot set up device

[Adamqky]

Hi,

I am Installing the software for HP Deskjet 3630 on MAC OS X 10.9.5

After few steps, it appears "Preparing for device setup".. After a while, suddenly screen displaying "Cannot set up device" with an explanation to "make sure your computer is connection to the internet and then try again".

I checked, but there is no problem with the internet connection. (i am using wireless internet network).

Please help, what am I suppose to do?

Thanks,

Adam

[DavidSMP]

Hi @Adamqky,

Thanks for stopping by the HP forums. A Good day to you. I read the post setting up the printer on the wifi network  It will be a delight to assist you.

Superb description and very smart diagnosis of the issue before posting. Kudos to you on that score. We greatly value your business with HP. I also take it as a privilege to share this platform with you.

• Has it worked before?
• Did you update the printer firmware?

For now please try these steps.

Reset the mac printing system: http://support.hp.com/ro-en/product/hp-color-laserjet-pro-mfp-m177-series/5303438/document/c01371980...

Then restore network defaults on the printer from the user guide: http://h10032.www1.hp.com/ctg/Manual/c04649694 Visit page 74 for the steps.

Later follow all the prescribed steps from this link wireless setup wizard for Mac: http://support.hp.com/in-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c0485...

This should do the trick for you. If nothing works try the steps from this link and it should definitely fix the issue for you: http://support.hp.com/in-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c0424... Please keep me posted.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.