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‎06-19-2016 07:29 AM

HP Recommended
Product: All-IN-One 7310
Operating System: Microsoft Windows 7 (64-bit)

When trying to install the HP Solution Center for my 7310 that is connected via a wireless network I do not get that option to connect although the Help menu states that that option hould be available.  I have checked the network and it is there and I can print thru the network.  I need to use the other features of the All-In-One, (e.g., Scan) so need the Solution Center. Please let me know how to overcome this connection problem.  Thanx.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2016 07:47 AM

HP Recommended

Hi @led7310, 

 

Thank you for joining the HP Forums! 

 

I saw your post on how you are trying to connect your HP Solution Center to your HP 7310 printer. I am happy to help you with this issue! 

 

Please try the steps within this guide, Printer Not Found During Network Driver Setup (Windows). If this does not resolve the issue, perhaps try scanning without HP software. Scan Without HP Software (Windows 7).

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope this post helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-20-2016 07:47 AM

HP Recommended

Hi @led7310, 

 

Thank you for joining the HP Forums! 

 

I saw your post on how you are trying to connect your HP Solution Center to your HP 7310 printer. I am happy to help you with this issue! 

 

Please try the steps within this guide, Printer Not Found During Network Driver Setup (Windows). If this does not resolve the issue, perhaps try scanning without HP software. Scan Without HP Software (Windows 7).

 

If you are able to reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

 

Hope this post helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
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