Creator Update, Printer Not Recognized

[Maltay]

After Win 10 Creator Update HP Solution Center and HP drivers no longer recognize printer.  Uninstalled and re-installed everything with latest drivers from HP site.  This is version 14.8.0.  No success.  Tried running driver in compatability mode for Win 7, but generates error about drivers not being Win 7 x64 compatible.  How to fix?  I want my printer to work again.

[Dvortex]

Hello, @Maltay - Hope you are well 🙂

Thanks for your continued participation with the HP community! I'd be glad to help 🙂

I see that you are having issues with the printer driver including the solution center after the recent Windows update. Solution center is an older software and hence may not be compatible with the new Windows 10 environment.

The issue might have been caused by recent updates on your computer. I would suggest you a workaround by changing the compatibility on the drivers. Follow the steps below (Check the fig below for ref):

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them. (Including the HP solution center)
• Restart your computer.
• Go to http://hp.care/2oBgzEg and download and save the full feature driver file (Do not run the file, just download and save it to your desktop or download folder)
• Now go to the download location, right-click on the driver file and select “Properties”.
• Under “Compatibility” tab, check the box which says “Run this program in compatibility mode for” and select “Windows 8” (In fig, I have selected Windows 7, but make sure you select Windows 8).
• Also, select the box “Run this program as an administrator”.
• Apply and save the settings.
• Now double-click and run the program.

NB: If the solution center is still not working, I would suggest you use HP Scan and Capture application to scan using your Windows 10 system. HP Scan and Capture is a simple application that captures photos or documents from an HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications as well.

Go to http://hp.care/2bUVkrw to download and install the Windows Scan and Capture app.

That should get the solution center working. Let me know!

Cheers 🙂

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