06-10-2014 12:14 PM - last edited on 06-10-2014 12:22 PM by eric-g
please i need ur help send me the scrubber [edited personally identifiable information] i'll apreciate that!! thanks in advance
06-10-2014 12:24 PM
Thank you for participating in the HP Support Forum.
06-13-2014 10:03 PM
I was hoping to resolve the issue with installing the software for the HP D110a with my new laptop that uses windows 8.1, can you help me with the "scrubber" - not sure what it is or does and how to use it, but if it works and saves me buying a new printer I would be greatly appreciative. Thank you.
06-14-2014 05:46 AM
I have a new ultrabook too when my printer drive failed and I tried re-download the driver....which ended up with me getting the error msg. Anyway, I finally resolved my situation by a) having ALL my files (emails etc etc) transfered to a portable hard drive b) I then reset my computer to as NEW condition ie in default new state C) then RE-LOAD ALL THE DRIVERS & My PROGRAMMES. This works fine - when I reload the HP driver again after re-setting my computer it loaded without problem. I do not have to buy a new printer - and if I do, because of the problem, I would not choose a HP printer again.
06-14-2014 12:05 PM - last edited on 04-20-2016 02:37 PM by OscarFuentes
Finally I was able to solve the driver problem. I just needed to delete the file hpoins46.dat at the windows directory and then I turned off the mcaffe antivirus and then I was able to install the software.
You can find more information about this in the link bellow, it's in portuguese but solved my problem.
06-16-2014 10:22 AM - last edited on 04-20-2016 02:38 PM by OscarFuentes
Here is the English version of the Fix document.
In addition to the details in this document I would recommend TURNING OFF REALTIME SCANNING when you have MCAFFEE LIVESAFE 2014 installed.
I work for HP
06-16-2014 01:18 PM
06-26-2014 04:51 PM
I am getting the same message that the file cannot be found when installing the drivers and software for the HP Photosmart d110b. I have installed all updates on Windows 8.1 and I am installing from PS_AIO_07_D110_140_408.exe. I ran the Disk Cleanup utility to remove temp files but still not working, I tried following some other steps I have seen in the HP forums but they have not resolved the problem. I am looking forward to trying the software scrubber that I have read about in this thread.