Device Settings not working

[joker65]

I trying to calibrate my printer and cannot access Device Settings.  The icon does not show up on the my tray or i cannot execute it from my start button. I tried to uninstall and then reinstall software and driver then i get an error as per below.

HP Printer Software Installer has stopped working.

A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

I can still print however my print quality is bad and i'd like to calibrate or clean my printer from Device setting.s

Can you please help ?

Thanks

Joe

[Dvortex]

Hello, @joker65 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

I understand you are having issues while calibrating the printer from your PC. I believe the issue is with the printer driver installation. Try the following steps to perform a clean install:

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to "run" window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
• Now restart your computer again.
• Click on http://ftp.hp.com/pub/softlib/software12/COL34891/lj-86479-9/LJCP1025_Series_Full_Solution_Ver4.exe and install the software.
• Connect the USB cable if prompted.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

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