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‎02-19-2017 06:19 AM - last edited on ‎02-19-2017 10:27 AM by Retired

HP Recommended

My printer is connected to wi-fi and to other computer. I don't know where the problem is and why I can't use the printed from my mac book pro with version OS X El Capitan 10.11.6?

Will be great if you could help.

 

Best regards,

 

Gergana

1 REPLY 1

‎02-19-2017 04:03 PM

HP Recommended

 

@Geri_Slavcheva

Welcome to the HP Forums!

 

I understand the printer isn't working with your MacOS El Capitan,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

What is the product number of your printer? Use this link to find it: http://support.hp.com/rs-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

Did you recently upgrade your MacOS from an older version to El Capitan?

Which app are you using to print? did you try HP Easy scan?

 

Please reply with the details for further assistance.

 

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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