Envy 110 e-all-in-one D411a - printer in idle and will not print

[DT_68]

I have a Envy 110 e-all-in-one D411a - currently, can print all test pages from my iMac (OSX El Capitan - v 10.11.6), however printer shows as being idle when I try to print documents or emails etc.

Have loaded the latest software and drivers, but no success.

Any guidence appreciated.

[Sunshyn2005 · Accepted solution]

Hey @DT_68, welcome to the HP Forums! 

I understand you are unable to print from your iMac running El Capitan to your Envy 110. Generally speaking, idle indicates the printer is ready and awaiting a print job. Given the efforts you've already made, I recommend resetting your Printing System, repairing the Disk Permissions and then re-adding the printer (instructions to follow). If this resolves the issue please click the Accept as Solution button below; otherwise, let me know and I will do all I can to help. 

Reset Printing System

1. Click the Apple icon, and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
3. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected

Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.

Repair Disk Permissions

• Click on your desktop so that next to the Apple icon it says Finder, then click on Go (you will see this next to Finder after File, Edit and View).
• Under Go, click on Applications.
• In Applications select Utilities.
• In the Utilities folder you will see Disk Utility, double-click this icon to open the Disk Utilities.  
• Click on your Hard drive, then click on First Aid. Click Okay to allow it to run. 

Once the repair is complete, restart the computer and add the printer back.

When you add the printer, please ensure you are using the HP driver.

1. Select Add other Printer or Scanner                                                       
2. Select the printer you are adding and next to 'Use' select the printer driver. As you can see from the image below, the AirPrint driver will be auto selected by default. You will need to choose your printer driver instead. Using the HP driver will help isolate the issue if the issue persists.  

I hope this helps. 

[DT_68]

Many thanks indeed, this seems to have worked.

Much appreciated.

[DT_68]

Hi, can anybody assist please?

I am currently unable to use the scan facility on this device. I cannot scan to my computer (suggests I install software - which i have done) and cant scan from computer as it cannot 'see' a scanner?

Additionally, I cant print from my apple devices using air print...

Just all seesm to have gone a bit haywire!

Thanks