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‎09-13-2016 01:19 PM

HP Recommended
Product: HP 7640 AIO
Operating System: Mac OS X 10.11 El Capitan

Numerous scan to computer failures. Started w wireless mode, would have to delete/reinstall software. Changed to ethernet mode, was quite reliable (v HP 39.0 latest). Printing from Mac & iPhone AirPrint to 7640 is OK. Manual scan from Mac to 7640 OK. Consistent : w HP Utility / Devices /Scan to Computer = tries to enable scan, then Scan to Computer is Disabled; if check Enable Scan to Computer, then get Communications Error. Would like to get this fixed, otherwise there are other brands that do work.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-14-2016 08:15 AM

HP Recommended

Hello @RWGIL,


This is a great location to get assistance! I read your post and see that 
I would like to help you resolve this issue. 

 

It sounds more like a software issue, please try these steps: Network Scanner Connection is Lost (Mac).

 

Repairing the Disk Permissions and Resetting the Printing System should help.

 

You can click on the "Accept as Solution" if the issue is  resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck! 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-14-2016 08:15 AM

HP Recommended

Hello @RWGIL,


This is a great location to get assistance! I read your post and see that 
I would like to help you resolve this issue. 

 

It sounds more like a software issue, please try these steps: Network Scanner Connection is Lost (Mac).

 

Repairing the Disk Permissions and Resetting the Printing System should help.

 

You can click on the "Accept as Solution" if the issue is  resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck! 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-14-2016 08:52 AM

HP Recommended

Hey - thanks so much. It was software (remnants/debris from previous HPs). In Library folder I trashed the HP folder & Resource stuff in PPD. I reinstalled the latest HP 7640 driver, set it up & went over to the 7640 & did a Scan to Computer & EUREKA it works. 

The world needs guys like you, calm, cool, & collected to guide the agitated, heated, & scattered 83 yr old Seniors thru their challenges in life!!

Was this reply helpful? Yes No
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